Returns & Exchanges
At Stav Luxury Jewelry, we strive for complete satisfaction with every exquisite piece. If you are not entirely pleased with your purchase, you may return or exchange your items within 14 days of delivery in their original condition.
Initiate Your Request
Contact our dedicated concierge team via email or our website portal with your order number to request a Return Authorization.
Secure Packaging
Place the jewelry in its original luxury presentation box and ensure it is packed securely within a protective shipping carton.
Insured Shipping
Ship the package back to our studio using a trackable and insured courier service to ensure the safety of your high-value items.
Inspection and Refund
Once our gemologists verify the condition of the piece, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing